Bathroom Sink Warranty

Our vessel, pedestal and wall-mount sinks are covered for 5 years against defects in materials and workmanship, with a 1-year warranty on drains and accessories. Below is the detail, so there are no surprises if you ever need it.

Warranty period

• Sink: 5 (five) years from the date of original purchase
• Hardware and accessories (including drains and overflow kits): 1 (one) year from the date of original purchase

Non-transferable, and applies only to the original purchaser.

What is covered

• Manufacturing defects — cracks, chips or discoloration arising from faulty materials or craftsmanship
• Functional defects in hardware or accessories caused by defective components
• Repair or replacement at our discretion, including replacement of the whole product where repair is impractical

What is not covered

• Damage from improper installation, including use of incompatible fittings
• Damage from misuse, negligence or accidental impact such as heavy objects dropped into the basin
• Normal wear and tear, or gradual discoloration from hard water where the sink has not been maintained
• Damage from abrasive, bleach, ammonia or acid-based cleaners
• Modifications or repairs by unauthorized personnel
• Damage from natural disasters or other external factors
• Products bought from unauthorized resellers
• Cosmetic imperfections that do not affect function

Liability is limited to repair or replacement; it excludes incidental and consequential damages such as water damage, and we do not cover labor, removal or installation costs. Commercial use is excluded.

How to file a claim

1. Keep your order confirmation or receipt as proof of purchase.
2. Email info@northern-breeze.com within 30 days of discovering the defect, with the model number, purchase date, description of the issue and photos if available.
3. We will review the claim, possibly request an inspection, and resolve approved claims by part replacement, authorized repair, or full replacement.

Care that keeps the warranty valid

Wash frequently with warm soapy water, dry with a soft cloth, and avoid wire brushes, detergents and abrasives. We recommend waxing solid surface and artificial stone basins every six months — see the sink maintenance guide.

Phone (888) 606-2820 or email info@northern-breeze.com.