Solid Surface Bathtub Warranty

Every Northern Breeze solid surface and stone resin bathtub carries a 5-year warranty on the shell and a 1-year warranty on hardware and accessories. This page explains exactly what that covers, what it does not, and how to make a claim if something goes wrong.

Warranty period

• Bathtub shell: 5 (five) years from the date of original purchase
• Hardware and accessories (including drains and overflow kits): 1 (one) year from the date of original purchase

The warranty is non-transferable and applies only to the original purchaser. It covers defects in materials and workmanship under normal household use and proper installation, where installation is carried out by a licensed plumber in line with local building codes and our installation instructions.

What is covered

• Manufacturing defects such as cracks, chips or discoloration arising from faulty materials or craftsmanship
• Functional defects in hardware or accessories caused by defective components
• Repair or replacement of defective parts — or the entire product where repair is impractical — at our discretion

What is not covered

• Damage from improper installation, including failure to follow installation instructions or use of incompatible parts
• Damage from misuse, abuse, negligence or accidental impact, such as heavy objects striking the tub
• Normal wear and tear, including minor surface scratches from regular use and gradual discoloration from hard water where maintenance has not been kept up
• Damage from chemical cleaners containing abrasives, bleach, ammonia or acidic substances
• Modifications, alterations or repairs performed by unauthorized personnel
• Damage from floods, earthquakes, fires or other external factors beyond our control
• Products purchased from unauthorized resellers
• Cosmetic imperfections that do not affect function, such as minor blemishes visible only on close inspection

Our liability under this warranty is limited to repair or replacement of the product. It does not extend to incidental or consequential damages such as water damage to floors or walls, and we are not responsible for labor, removal or installation costs. This limited warranty excludes industrial, commercial and business use.

How to file a claim

1. Keep your proof of purchase — a copy of your order confirmation or receipt.
2. Contact us within 30 days of noticing the defect at info@northern-breeze.com, including your product model number, purchase date, a description of the defect and photos or video if you have them.
3. Inspection and resolution — we will review the claim and may request further information or arrange a professional inspection. Approved claims are resolved by replacement of the defective part (shipping included), repair by an authorized service provider, or full product replacement where the item is deemed irreparable.

Keeping your warranty valid

Proper maintenance is a condition of coverage. Clean with mild soap and water, rinse and dry after use, and avoid abrasive pads and bleach-based cleaners — our solid surface maintenance guide covers this in detail.

Questions about a specific tub? Call (888) 606-2820 or email info@northern-breeze.com.