Bathroom Sink Warranty
Our vessel, pedestal and wall-mount sinks are covered for 5 years against defects in materials and workmanship, with a 1-year warranty on drains and accessories. Below is the detail, so there are no surprises if you ever need it.
Warranty period
- Sink: 5 (five) years from the date of original purchase
- Hardware and accessories (including drains and overflow kits): 1 (one) year from the date of original purchase
Non-transferable, and applies only to the original purchaser.
What is covered
- Manufacturing defects — cracks, chips or discoloration arising from faulty materials or craftsmanship
- Functional defects in hardware or accessories caused by defective components
- Repair or replacement at our discretion, including replacement of the whole product where repair is impractical
What is not covered
- Damage from improper installation, including use of incompatible fittings
- Damage from misuse, negligence or accidental impact such as heavy objects dropped into the basin
- Normal wear and tear, or gradual discoloration from hard water where the sink has not been maintained
- Damage from abrasive, bleach, ammonia or acid-based cleaners
- Modifications or repairs by unauthorized personnel
- Damage from natural disasters or other external factors
- Products bought from unauthorized resellers
- Cosmetic imperfections that do not affect function
Liability is limited to repair or replacement; it excludes incidental and consequential damages such as water damage, and we do not cover labor, removal or installation costs. Commercial use is excluded.
How to file a claim
- Keep your order confirmation or receipt as proof of purchase.
- Email info@northern-breeze.com within 30 days of discovering the defect, with the model number, purchase date, description of the issue and photos if available.
- We will review the claim, possibly request an inspection, and resolve approved claims by part replacement, authorized repair, or full replacement.
Care that keeps the warranty valid
Wash frequently with warm soapy water, dry with a soft cloth, and avoid wire brushes, detergents and abrasives. We recommend waxing solid surface and artificial stone basins every six months — see the sink maintenance guide.
Phone (888) 606-2820 or email info@northern-breeze.com.
Bathroom Sink Maintenance Guide
Solid surface, artificial stone and concrete basins are non-porous when they leave the factory, and they stay that way with a simple routine. What damages them is almost always an abrasive cleaner or a metal object, not water.
Daily care
- Wash the basin frequently with warm soapy water and dry it with a soft cloth.
- Rinse away toothpaste and soap residue rather than wiping it into the surface.
- Keep metal objects — razors, hair pins, jewellery — out of the bowl; they chip the edge on impact.
Never
- Use wire brushes, scouring pads, detergents with abrasives or grit-based cleaners.
- Use hard or sharp objects to scrape the surface.
- Use bleach, ammonia or acid-based descalers, which dull a matte finish.
- Let colored products — hair dye, cosmetics, colored soap — sit on the surface.
Wax every six months
We recommend waxing solid surface and artificial stone basins roughly every six months with a non-abrasive paste wax. It takes ten minutes, fills the microscopic surface texture, and makes water bead so soap scum rinses away instead of clinging. It is the single best thing you can do to keep a matte basin looking new.
Stains and marks
Most marks are on the surface, not in it. Try a soft cloth with mild soap first, then a paste of baking soda and water for stubborn areas, rinsed well. For metal marks left by a razor or can, a melamine sponge used gently usually lifts them. Avoid anything coarser than that.
Drains and overflow
Remove and rinse the pop-up drain stopper monthly to clear hair and soap build-up. A slow drain is almost always the stopper, not the trap.
Maintenance is a condition of the 5-year sink warranty. Questions about a stain? Send a photo to info@northern-breeze.com.